Homebuyers liked the convenient and innovative ways agents showed homes and closed on properties during COVID. Those practices may be here to stay. Buyers continue to want self-guided tours, high quality listing photos, detailed listing descriptions, video tours posted to social media, and virtual showings. On the deal side, realtors expect curbside and no-touch closings to continue into 2021. They also anticipate an increased demand for online notary platforms.

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